is the online shop of SC Coffee Factory SRL, a Romanian legal entity headquartered in Bucharest, Regina Elisabeta Blvd. 54, Secotr 5, registered in the Trade Register under no. J40 / 5389/2016, CUI RO35945007, with IBAN RO85 account INGB 0000 9999 0572 6940 opened at ING Bank Romania.

The general terms and conditions will apply to all buyers of goods and services from SC Fabrica de cafea buna SRL and the partners in the company through the virtual shop (online), resulting from the access to the website by the Buyer and may be modified only with the express written consent of both parties

Thus, the following terms will mean:

Buyer – the individual or legal entity or other legal entity that has access and uses the site to complete an order in one of the ways specified in the terms and conditions below.

Seller – the company SC Fabrica de cafea buna SRL, a Romanian legal person, based in: Bucharest, Regina Elisabeta blvd. 54, Secotr 5, registered in the Trade Register under no. J40 / 5389/2016, CUI RO35945007, owner of the website or any partner expressly designated by it to provide services on this website.

Services – Providing buyers with a virtual store and giving buyers access to the public portions of the site to perform selections and purchase products and / or services on this website using exclusively electronic means, including other means of communication (ie telephone, fax).

Goods – through the website are offered for sale to various buyers of various products, accompanied by the documents and services mentioned in the Order, to be provided by the Seller, Buyer.

Order – an electronic document that is completed by the Buyer, in the format available on the website, and which acts as a form of communication between the Seller and the Buyer. Through this document, the Seller hereby confirms and agrees to deliver the Goods and / or Services requested and confirmed by the Buyer, and the Buyer agrees to make the payment of their counter value according to the present terms and conditions and to receive such Goods and Services.

Remote contract means the contract for the supply of products and / or services concluded between a Seller and a Buyer within the sales system organized by the Seller, which exclusively uses, before and at the conclusion of this contract, one or more techniques remote communication as defined by OG no. 130/2000 on the protection of consumers when concluding and executing distance contracts.

Intellectual Property Rights (hereafter IPR) – all immaterial rights such as know-how, copyright and copyrights rights, database rights, design rights, model rights, patents, trademarks and domain name records for any of the above.

Specifications – All specifications and / or descriptions of Goods and Services as specified in the Order.

Registration – In order to launch a Purchase Order of objects on the website, the buyers must register. Buyers are required to provide real and complete information, namely:

  1. for individuals – name and surname, address, serial number and identification number, CNP, own mobile phone, and
  2. for legal entities – name, headquarters, registration number in the Trade Register, fiscal registration code, contact phone number, name of the administrator and the person who orders and the IBAN code, during the registration process the data are necessary for issuing the invoices .

Upon registration, each buyer will be asked to set a unique password, which must be kept secure.

In order to allow the purchase of objects on the website, the Buyer must expressly accept and abide by these terms and conditions.

Registration will be done individually by each person. It is forbidden the use by another person of registration data on the website for the purchase of products and / or services.



By placing an electronic or telephone order on the website, the Buyer agrees with the form of communication (by telephone or e-mail) through which the Seller carries out its operations.

The order will be composed of the following documents, in order of importance:

Order – with clear markings on products – name / concentration, price, quantity, size, color (if applicable) and delivery dates, payment and invoice, under its specific conditions

The price – the price of the products displayed on the website contains VAT. The prices displayed on the website are in LEI and include VAT. Payment will be made in LEI. The exchange rate used in case of payment in EUR is the RON / EUR rate published by the NBR, which is increased by 5%.

The sale of the products is subject to the VAT regime regulated by the legislation in force, which is specified on the invoice. Also, when purchasing products,

  1. When selling books, magazines, the VAT rate is 9%, according to the provisions of art. 140 paragraph 2 of the Fiscal Code. The price displayed on the website is VAT included. When the other products other than those mentioned above are sold, the standard VAT rate of 24% applies, this is included in the price displayed on the website.

Terms and conditions:

  1. For online orders, the order completion occurs when the Buyer completes the online ordering process. Acceptance of the order by the Seller is considered to be complete when there is a verbal (phone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring a receipt from the Seller. The seller does not at any time consider an unconfirmed order as having the value of a Contract.

This Agreement enters into force upon confirmation of the Order by the Seller. Confirmation is made by phone or e-mail. The General Terms and Conditions of Sale will form the basis of the Contract thus concluded, in addition to being the Certificate of Compliance issued by the Seller.

  1. Orders that do not contain all Buyer identification data as mentioned in these terms and conditions will not be considered valid and will therefore not be honored.
  2. Delivery will be made at the address indicated by the Purchaser in the order form through courier or post office. The cost of delivery is the one mentioned in the order form (estimated cost, the exact cost of delivery being communicated upon the telephone or electronic confirmation of the order) and is to be fully supported by the Buyer.
  3. The delivery / take-over of the products can be done directly by the Buyer at the headquarters of our gallery – “The Coffee Factory” – address: Bucharest, Bd. Regina Elisabeta no. 54, Sector 5. In this case there will be no extra charge for delivery.
  4. The delivery is made personally to the Buyer, or the Beneficiary (the Consignee) stipulated in the Purchaser’s order, with the presentation of the identity document, which has the obligation to sign the receipt
  5. The delivery will be made within two working days (in Bucharest), 3-4 working days (in the country), in compliance with the shop and courier service program. On each order, the delivery term will be confused by the phone, as Contego Cafe products are crafted.
  6. The delivery of the products will always be made after the buyer has paid the price, the price payment being made at the latest at the date of delivery of the product. The transfer of ownership and risks from the Seller to the Buyer will be made with the delivery of the products.



The seller will use his professional and technical knowledge to achieve the result stipulated in the Order and deliver the Goods and Services that meet the Buyer’s requirements, needs and specifications;

The seller can not give advice on how to use / consume the products sold, in order to consume these products as accurately as possible, the Seller does not assume the responsibility for consumption and recommends consulting a nutritionist, a physician or qualified person.

The information provided on the seller’s website is for information and may be modified by the Seller without prior notice. Also, for reasons of space and consistency of the information structure, product descriptions may be incomplete, but Seller makes efforts to present the most relevant information in order for the product to be used in the parameters for which it was purchased;

Communicating with the Seller’s Store – can be done by interacting with it, posting opinions on products or communicating through the addresses mentioned in the “contact” section. Site exclusions or ignored opinions or appeals containing insulting or inappropriate language will be excluded. The seller has the freedom to manage the information received without having to justify it.

In the case of an unusually high volume of traffic from an Internet network, the Seller reserves the right to require users to manually enter the captcha validation codes in order to protect the information within the site.



The seller may assign and / or subcontract a third party for services that are in line with the order, informing the Buyer, and no agreement is required. Seller will always be liable to Buyer for all contractual obligations.



Buyer understands the intellectual property right and will not disclose to any third party or make public (via the Internet or media) any of the information / recipes received from the Seller.

The entire contents of the website, including but not limited to images, are the property of SC Fabrica de cafea buna SRL. It is forbidden to use (including copying and / or reproducing in any way) for any purpose the content of the website. SC Good Coffee Factory reserves the right to take any measures provided by law to protect its rights and interests. Also, the website name as well as the graphic signs are trademarks owned by SC Fabrica de cafea buna SRL and can not be taken over, copied or used without the written consent of the owner.

Seller retains the right to publish images and product descriptions in any of its promotional material.



The price, payment method and payment term are specified in the Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer’s obligation being to provide all the information required to issue the invoice in accordance with the legislation in force.

The buyer can choose one of the payment methods presented in the Order form (payment repayment, payment order, online payment by bank card). Payments are secured through the payment service providers with which the Seller has a contract.

If the payment is made by bank card, it will be confirmed when the invoice is issued to the Client. Until that time, the order value will be blocked on the Client’s account and not transferred to SC Good Coffee Factory accounts.

In the case of online payments SC Fabrica de cafea buna SRL is not / can not be held responsible for any additional cost incurred by the customer, including but not limited to the currency conversion fees applied by the card issuing bank, in case its issuing currency differs from the RON. Responsibility for this action is borne only by the client. The purchase price presented on the invoice will be the same as the one presented on the site at the time of purchase, plus the delivery costs.




The Seller commits to dispatch the Goods and Services in a door-to-door courier system to Buyer.

Transport – Packaging

Unless otherwise agreed by Seller and Buyer, the Seller shall discharge the risks and responsibilities associated with the Goods and Services when handed over to the domestic courier company with which the Seller cooperates or to the Buyer’s representative.

The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents.

Seller will deliver Goods and Services on the territory of Romania.



Acceptance will be made when the Goods and Services conform to the technical characteristics mentioned in the Order.

The Good Coffee Factory can refuse to execute an order made by the Client without any other formality through a prior notification to the Customer without any subsequent obligation of either party to the other party or without any party claiming the other damage -interest in the following cases:

non-acceptance by the issuing bank of the Customer’s card of the transaction in the case of online payments;

lack of inventory or product ordered from the Seller or Supplier’s supplier;

the data provided by the Customer in the registration process is incomplete or incorrect;

the Client’s activity on the Website may and / or may cause damages of any kind in the patrimony of Good Coffee Factory SRL and / or its partners or within the limits of the stock reserves the right to cancel an order;

in the event of a Customer’s fault, an order was not honored due to the non-payment of the price or refusal to receive the goods ordered.

The customer will be able to give up an order made without any penalty at the latest when he is contacted by the representatives of Good Coffee Factory SRL in order to confirm the order.

If the Customer, before sending the order, gives up a payment order with a bank card and the transaction has been authorized by the Issuing Bank of the Client’s Card in the sense of blocking the counter value of the products and services purchased by the Customer, this amount will be unblocked by the Good Coffee Factory SRL within 10 working days from the date when the Good Coffee Factory SRL has been informed in writing by the Customer of the order renunciation.

Under Art. 7 par. 1 from O.G. no. 130/2000 The client may terminate the contract at a distance, except for those contracts which have as their object works of art or other products which by their nature can not be returned, within 10 working days (from the date of receipt of the respective products from the date of the contract for services) without penalties and without invoking any reason and only if the product was not consumed in excess of 15% of the net quantity. The customer is obliged to notify the Good Coffee Factory of his intention to terminate the contract and return the purchased products in writing.

In accordance with Art. 11 of Law no. 449/2003, each individual Client may request for any product, other than works of art, in the event of lack of conformity, repair, replacement of the product or return of the counterfeit, in case the product can not be repaired or, as the case may be, replaced.

The return of products is only accepted for individuals who have purchased products from the Good Coffee Factory. In order to benefit from the return of the products within 10 calendar days, the return form on the site must be completed at the latest on the 10th calendar day after the product was picked up / received. Forms completed after 10 calendar days are not considered. Also, the product must be in our possession at the latest on the 16th calendar day of its receipt and at least 85% of the initial quantity.

In accordance with Art. 10 lit. c from O.G. no. 130/2000 The Good Coffee Factory SRL reserves the right not to accept the return of products which by their nature can not be returned or which can be degraded or damaged rapidly.

Customer will return the purchased products, except for works of art or goods whose return is not possible according to the information in the Product Sheet, if they denounce the concluded distance contract Good Coffee Factory under the following conditions:

return shall be made within 3 working days of the Customer’s termination of the contract.

If the Client resides in a country other than Romania, the return will be made within a maximum of 10 business days from the date the Customer denounced the contract;

the product is in the state in which it was delivered (in the original package with all intact labels and accompanying documents);

the return can be done by post or courier, in which case the costs will be borne by the Client or personally at the premises of the Factory of Good Coffee SRL.

The return of the products can be done by courier (not posting) or coming directly to the headquarters of Good Coffee Factory SRL, but not before completing the return form and receiving the acceptance from us. Transport costs for RETUR are NOT supported by the Good Coffee Factory SRL. Your money will be refunded within 5 days of receiving your refund for return products and provided the IBAN with the refund.



Every product sold by the Good Coffee Factory SRL, except for works of art, benefits from the warranty / validity terms mentioned in the product warranty or product. This term will be mentioned in the product sheet displayed on the website. Every product marketed by the Good Coffee Factory SRL benefits from a guarantee of conformity under the conditions of Law no. 449/2003 on the sale of products and associated guarantees.

The guarantee of the products provided by the Good Coffee Factory SRL is that offered by the producers of the products marketed by the Good Coffee Factory SRL, enjoys warranty conditions according to the legislation in force and the commercial policies of the producers. The products are new in their original packaging and come from sources licensed by each manufacturer.

Each product benefiting from the warranty has a warranty certificate with all details of the service center that provides repairs throughout the warranty period. The warranty on the products purchased from our partners is ensured by the partner who made the product or by the manufacturer’s authorized service center, as the case may be.

In the case of warranty certificates issued by manufacturers, the defective product claimed during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This manufacturer-certified center will take full responsibility for resolving the warranty.

The absence of the product warranty certificate must be signaled within 48 hours of receiving the goods at Any subsequent referral will not be considered.



Property on the Goods and Services will be transferred at the time of payment by the Buyer at the location indicated in the order (by delivery – the receipt of the receipt of the transport document provided by the courier or the signature on the tax invoice in the case of deliveries made by the Seller’s staff) . In the case of delivery by courier, it is not authorized by the Seller to allow the Buyer to open parcels before signing the delivery, but only after signing the delivery and payment of their possible counter value.



The information of any kind provided by Seller’s Buyer will remain the property of the Seller. They can be used only for the execution of the contract and can be made known only with the written consent to the Seller and after receiving a confidentiality commitment from the recipient. No public statement, promotion, press release, or other disclosure to third parties will be made by the Buyer with respect to the order without Seller’s prior written consent.

By registering in the database, the Buyer expressly gives his / her consent, within the limits of the legislation in force, to be contacted by third parties: marketing service providers, other service providers; government agencies, government agencies, where specific legislation so provides; other companies with whom we can develop joint programs to market our products and services, etc.

The good coffee factory SRL processes the personal data of the Client – name, surname, date and place of birth, personal code number, serial number and identity card number, telephone, fax, address, e-mail, profession, job, habits / preferences, according to notification no. 761003005868, in accordance with Law no. 677/2001, for the purpose of advertising, marketing and advertising for and / or in connection with the company’s activity. The requested data are intended for use by the Good Coffee Factory SRL and are only communicated to the employees of the Good Coffee Factory SRL with duties in the fulfillment of the above mentioned purpose. In the future, the above-mentioned data allow the Good Coffee Factory SRL to keep users informed with the activity of Coffee Factory and Coffee Coffee Factory. According to Law no. 677/2001, the Customer has the right of access, intervention on the data, the right not to be subject to an individual decision. The customer is also entitled to oppose the processing of personal data concerning him / her and request the deletion of the data. In order to exercise these rights, the Customer may address with a written request, dated and signed at SC Fabrica de cafea buna SRL. The Client is also granted the right to appeal to the courts.

Good Coffee Factory SRL and The Coffee Factory do not promote SPAM. In order to inform the Users, the Good Coffee Factory can transmit at the intervals it deems appropriate electronic materials to the Users who have expressed their agreement to receive such information. Any User who explicitly provided his / her email address at the time of registration may opt to disable the account associated with this email address.



If the delivery and / or commencement of the Order can not be observed, the Seller is obliged to notify the Buyer of the estimated delivery completion time. Buyer will be entitled to claim additional damages from the Seller, when permitted by law, in the event of total or partial non-fulfillment by the seller of the performance of the Contract in accordance with established deadlines.

If the Buyer is late to pay the goods within the term specified in the Seller’s invoice, he is liable to pay a penalty of 0.5% per day of the amount due.

If the Seller receives erroneous information related to the billing or delivery of the products, a new term for honoring the order will be set, within 3 working days.



The Seller may not be liable for damages of any kind that the Purchaser or any third party may suffer as a result of the Seller’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular loss of products.

The seller will be liable if the subcontractors and / or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.



Neither party shall be liable for non-performance of its contractual obligations if such non-execution is due to a force majeure event. Force majeure is the unpredictable event beyond the control of the parties and can not be avoided.



This contract is subject to Roman law. Eventual disputes between the organizer and the campaign participants will be solved amicably or, if this is not possible, the litigations will be settled by the competent Romanian courts.



16.1 The Good Coffee Factory SRL reserves the right to make any changes to these provisions, meaning that the User and / or the Customer has the obligation to verify the Terms and Conditions before making an order.

16.2 The parties to the contract shall be considered independent contractors and neither of the parties shall be granted the right or authority to assume or create any obligation on account of or to the detriment of the other.

The terms and conditions of this agreement supersede any prior written or verbal agreements between the Parties regarding the subject of this Agreement and may not be altered or changed except by written agreement signed by both parties.


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